Grace Copy Writes provides professional digital copywriting services. Because our services involve significant creative and research work that begins immediately after payment and brief confirmation, refunds are handled on a case-by-case basis as outlined below.
If you cancel your order before we have confirmed the brief or started research, a full refund will be issued within 5-7 business days to the original payment method.
Once the brief is confirmed and work has started, we cannot offer a full refund. If significant issues arise with the deliverables that fall outside the agreed brief and cannot be resolved through the included revision rounds, we will work with you to reach a fair outcome. This may include additional revisions at no charge or a partial refund at our discretion.
Once final files have been delivered and the revision period has expired, no refund is available. We encourage clients to raise any concerns before the revision period closes.
We ask that clients contact us directly before initiating a chargeback. Chargebacks initiated without prior communication will be contested with full documentation of the work delivered.
Email hello@gracecopywrites.com with your order reference, the package purchased and a clear explanation of the issue. We respond to all refund requests within 2 business days.
Nothing in this policy affects your statutory rights under Spanish consumer protection law or applicable EU consumer directives.
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